The Update On Sony Woes…


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Sorry again folks, I am writing and updating this after a really long time. I have been traveling a lot lately which has led to my blog being ignored. I may be a little slow, but I will keep posting about the latest and exciting happenings of all my trips so far.

Coming back to the original topic for this post. Just to update and in continuation from my previous post of  “NEVER EVER BUY SONY!!”, its again taken them this long to come to a conclusion that the panel of my defective LCD cannot be replaced and it may just take them another 3 months to ship it if they decide to go that way.

So FINALLY, they have put in a requisition to replace the set with a new one – a new model all together which was just recently launched and near about the original cost of the LCD that we had bought earlier. The happy news also is that they have also advised us to return back the original part payment that we had made for the repairs of the defective LCD panel.

However, the twist has come where they have suggested that they will not be providing any guarantee on the new set..which seems to be a really odd one. If its a new set, I would really expect it to come with its warranty card. So now again the fight continues…

Is it important for every good news to be accompanied with a bad one after it?   They are going to being delivering the set today and we have just being on the phone, to ensure that the guarantee card comes along with the box and not minus it.

Geesh!!! Pray for once, that it all goes in the favor of the consumer.

Emp

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3 Comments on “The Update On Sony Woes…”

  1. anishthomas Says:

    Even i have got sony Bravo LCD and home theater.It is working great so far and service also were pretty good.But why can’t they give guarantee card for new one…thatz odd

  2. Reema Says:

    real bad experience!

  3. Kiran Says:

    Sigh. Such bad experiences that slashes the customer confidence.


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